Privacy Policy

1. Introduction

Bernde (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. Please read this privacy policy carefully. If you do not agree with our policies and practices, please do not use our service.

2. Information We Collect

Personal Information You Provide:

• Name and contact information (email address, phone number)
• Delivery address and billing information
• Payment information and transaction history
• Account preferences and settings
• Customer service inquiries and support tickets

Information Collected Automatically:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, links clicked)
• Location data (GPS coordinates for delivery tracking)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for various purposes:

• To process and deliver your orders
• To process payments and prevent fraud
• To improve our services and website functionality
• To send order updates and delivery notifications
• To respond to customer inquiries and provide support
• To send promotional communications (with your consent)
• To comply with legal obligations
• To ensure the safety and security of our services

4. Data Security

Bernde implements comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. We use:

• SSL/TLS encryption for data transmission
• Secure payment processing systems
• Access controls and authentication protocols
• Regular security audits and updates

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Sharing Your Information

We may share your information with:

• Partner Restaurants: Your order details and delivery address
• Delivery Partners: Your location and contact information for order delivery
• Payment Processors: Payment information to process transactions
• Service Providers: Third-party providers who assist in our operations
• Legal Authorities: When required by law or to protect our rights

We do not sell your personal information to third parties for marketing purposes.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Right to Access: You can request a copy of your personal data
• Right to Correction: You can request corrections to inaccurate data
• Right to Deletion: You can request deletion of your data
• Right to Opt-Out: You can opt out of marketing communications
• Right to Data Portability: You can request your data in a portable format

To exercise any of these rights, please contact us at appdiabasn@gmail.com.

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for website functionality
• Analytics Cookies: To understand how users interact with our site
• Marketing Cookies: To deliver relevant advertising

You can control cookie settings through your browser preferences. However, disabling cookies may affect your ability to use certain features.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. After you close your account, we retain your information as required by law or for legitimate business purposes. Order history is typically retained for seven years for accounting and legal purposes.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information and terminate the child's account immediately.

10. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites before providing your information.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of material changes by updating the “Last updated” date and, if required by law, by obtaining your consent.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: appdiabasn@gmail.com